We are happy to inform you that the Superintendent of Financial Institutions has approved CBC/Radio-Canada’s proposal to distribute surplus assets for the surplus entitlement as of December 31, 2023.
Your surplus distribution package was mailed on June 6, 2025 to the address we have on file for you. The package includes the details related to your individual surplus payment and a Questions and Answers section. If you do not want to wait to receive your copy in the mail, your package is also available now on the Pension Administration Centre (PAC) website at https://www.pensionadmin-
The expected date of payment is July 15, 2025. A direct deposit notice—showing the gross surplus amount, any income tax deductions and the net deposit—will be mailed to you.
About logging in to the PAC website
You’ll need your CBC ID (found on your Deposit Notice) and your password to log in.
Forgot your password? Made three attempts and locked yourself out? You don’t need to contact the Pension Administration Centre to reset your password! The answers to your challenge questions are the key to resetting your password on your own. Simply, click Forgot Password on the login page and follow the onscreen instructions. Here’s all you’ll need to reset your password:
- Your CBC ID—found on your CBC Pension Deposit Notice
- Your temporary password—your date of birth (in YYYYMMDD format) followed by the last three characters of your CBC ID. All letters in your initial temporary password must be entered in capital letters.
- The answers to your challenge questions—these are case sensitive, so be sure to enter them exactly as you initially wrote them.
Need help logging in to the PAC website? Contact PAC at 1-888-604-9258 (toll-free in North America) or +1-514-673-7669 (outside North America); select your language, then option 2, then option 2 again.