We know it’s not easy to think about, but it’s important to be prepared. If a CBC pensioner becomes unable to manage their own affairs, or if they pass away, here is what families and caregivers need to know.
Your CBC ID Number is Key
Always keep your CBC ID number handy. It can be found on:
- Your December Notice of Deposit (or the one issued in January)
- The Pension Plan Annual Statement, mailed in June
- Your old CBC ID card, if you still have it
The ID number is usually a combination of six to nine letters and/or numbers. This is a very important piece of information when dealing with the Pension Administration Centre. (PAC).
Who to Call
Contact the CBC PAC at:
📞 1-888-604-9258
Please note:
- While a pensioner is still living, only someone with Power of Attorney or a Protection Mandate (in case of incapacity) can act on their behalf.
- After a death, the Centre will deal with a spouse, family member, or the executor of the estate.
Documents and Details You’ll Need
The Pension Administration Centre will ask for:
- Full name of the pensioner
- CBC ID number
- Full address and phone number
- Date of birth
- Date of death with death declaration (in Québec) or Certificate (elsewhere) usually prepared with the funeral service
If you also have life insurance through CBC, this same number will connect you to the right help.
Planning Ahead Makes Things Easier
We strongly encourage everyone to:
- Have a valid Will
- Designate a Power of Attorney and Protection Mandate
- Ensure someone you trust is also listed on your bank accounts
Without these steps, families may face long and difficult delays in accessing accounts and benefits.
Additional Resources
The Pension Administration Centre offers the Planning Workbook for you and your survivors, a helpful guide for you and your family in preparing for the future. You can find it at:
🌐 www.pensionadmin-cbc-src.ca in the Death of pensioner section
🌐 In the member section of the PNA website https://www.cbcpensioners.ca
You can also reach the Centre by mail:
CBC/Radio-Canada Pension Administration Centre
2200 – 630 René-Lévesque W
Montreal, QC H3B 1S6
A Note for Quebec members about your Will, Power of Attorney, and Protection Mandate (in case of incapacity)
The website of The Barr Association or of the Chambre des notaires du Québec ((Quebec Chamber of Notaries) may provide you with useful information and advice. If you move to another province, be sure to update these documents.
This article is the result of work carried out by representatives from Newfoundland and Labrador, Ontario, and Quebec.